Cubbycoo Replacement Policy
At Cubbycoo, your satisfaction is our priority. If you receive a product that is defective, damaged, or incorrect, we offer a smooth and hassle-free replacement process.
Eligibility for Replacement:
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Replacement request must be raised within 48 hours of delivery.
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Product must be in unused, unassembled, and original condition with all packaging, tags, and accessories intact.
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A valid proof of purchase (Invoice) is mandatory.
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Replacement is offered only for:
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Manufacturing defects
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Wrong product received
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Transit damage
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In case of missing parts, we will ship the missing components free of cost.
⚠️ Unboxing video is mandatory for all replacement requests.
How to Request a Replacement?
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Email us at kairoticecom@gmail.com with:
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Your Order Number, Contact Details
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Clear photos/videos showing the defect or issue
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Our support team will review your request and respond within 2 working days.
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Once approved, we will arrange a pickup through a trusted courier partner.
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If pickup service is unavailable at your location, you may courier the product to our address. We will reimburse courier charges up to ₹300 (receipt required).
Important Notes:
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For large products (e.g., Battery Cars, Bikes), we may offer Part Replacement for faster resolution.
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Replacement is applicable only for the exact issue raised at the time of complaint.
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Products failing the quality check upon return are not eligible for replacement.
For any replacement queries, reach out to us at:
📧 kairoticecom@gmail.com | ☎️ 8725007727
